Business telephoning

Contact by phone with your customers is your company’s business card. The importance of a customer-oriented and result-oriented phone call has long been established. In addition, conducting a phone call efficiently radiates quality and professionalism.

Training

In the practical part of the training, the student has a telephone conversation with the trainer or with another participant. The conversation (a role-play) is recorded, then played back and analysed by the trainer. This has proven to be a very effective way of increasing fluency in a foreign language. Students learn to talk on the phone without difficulty to their contacts abroad. 

Who for?

For anyone who phones regulary in French, German, English, Spanish, Italian or Dutch (other languages upon request). For people such as receptionists, customer service officers, secretaries, salespeople, buyers and export managers. From elementary to advanced levels. You can do a seven-hour telephone skills course over one or two days or, if that's too intensive for you, have a number of lessons of, say, three hours a week. 

Tailor-made 

We provide customised courses, not standard courses. That means the trainer adapts the course to suit your job, needs and learning goals. It's flexibele training that is given in your company. You can even bring materials from your work place. Any business information will be handled confidentially and not used for other purposes.  

Read the product description. Ask for more information without any obligation. Please refer to our prices page for the cost of our courses.